1. Introduction

Libyan Cement Company (“LCC,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the LCC mobile application (the “App”).

By accessing and using the App, you acknowledge that you have read and understood this Privacy Policy. This App is intended for authorized business users
(employees, partners, contractors, and distributors) and is not available for public registration.

2. Information We Collect

We collect information that you provide directly to us and information about your use of the App automatically.

a) Information You Provide:
– Account Information: Your full name, work email address, work phone number, and your company affiliation/role (e.g., employee, distributor, contractor).
– Business Transaction Data: Details related to your cement business activities, including purchase orders, delivery requests, invoices, and transaction histories.

b) Information Collected Automatically:
– Device and Connection Information: We collect information about your device and internet connection, including your device’s unique identifier (e.g., IMEI), IP address, operating system, browser type, and mobile network information.
– App Usage Data: We automatically collect information about your interactions with the App, such as the features you use, the time and date of your access, time spent on the App, and error logs. This data is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following business purposes:
– To Provide and Maintain the App: To create and manage your user account, authenticate your logins, and facilitate all core App functionalities, including order processing, distribution, and delivery management.
– To Communicate: To send you important information relating to your account, transactions, company operations, changes to our terms, conditions, and policies, and critical security alerts.
– To Improve Our Services: To analyze usage trends, performance data, and user feedback to understand the effectiveness of our services, troubleshoot problems, and develop new features to improve the App experience.
– For Security and Fraud Prevention: To monitor and protect the security of our IT systems, our App, and our business operations; to investigate and prevent unauthorized activity or fraud.
– To Comply with Legal Obligations: To fulfill our legal, regulatory, and compliance requirements under Libyan law and other applicable laws.

4. Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information is:
– The performance of a contract with you or your company (to provide the App and its services);
– Our legitimate business interests (e.g., to improve and secure our App); and
– Compliance with our legal obligations.

5. How We Share and Disclose Your Information

We may share your information in the following limited circumstances:
– Within LCC: Your information may be shared with authorized LCC employees and affiliates on a need-to-know basis to operate the App and conduct our business operations.
– With Trusted Third-Party Service Providers: We engage carefully vetted contractors and partners (e.g., for data hosting, analytics, and technical support) who need access to your information to perform services for us. These parties are bound by strict contractual obligations to handle your data confidentially and securely.
– For Legal Reasons: Where required by law, regulation, legal process, or governmental request (e.g., court orders, subpoenas). This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
– During a Business Transfer: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred to the new owners.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement a robust framework of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server infrastructure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet legal, accounting, or reporting requirements. The retention period will depend on the type of data and the purpose for its collection. When no longer required, your data will be securely deleted or anonymized.

8. Your Rights and Choices

As this is a company-managed application, please direct all privacy-related requests to your company administrator or our designated contact below. Subject to applicable law, you may have the right to:
– Access and receive a copy of the personal information we hold about you.
– Request correction of any inaccurate or incomplete information.
– Request deletion of your personal information, subject to certain legal exceptions.
– Object to or restrict our processing of your information.
– Withdraw your consent at any time, where we rely on consent as the legal basis for processing.

We will respond to all legitimate requests in accordance with applicable laws.

9. International Data Transfers

Your information is processed and stored on servers located in [e.g., Libya, or specify if in another country/region, e.g., the European Union]. If we transfer your data to a country not deemed to have adequate data protection laws, we will implement appropriate safeguards, such as standard contractual clauses, to ensure its protection.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We may also provide in-App notifications for significant changes. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: i.ali@lcc.ly
Address: Hawari Road, Benghazi, Libya
Attention: Data Privacy Officer / IT Department

Privacy Policy for LCC App